4 - Establish and Facilitate Workplace Relationships and Teams (BSBFLM503A, BSBFLM504A)
Duration: 2 Days off the job
Overview
Frontline management plays an important role in developing and maintaining effective, positive working relationships in internal and external environments so that customers, suppliers and the organisation achieve outputs/outcomes.
Working with teams and groups is a large part of the Frontline Managers' daily activities. They have a key role in leading, participating in, facilitating and empowering work teams/groups within the context of the organisation. They play a prominent part in motivating, mentoring, coaching and developing team members and in achieving team cohesion.
Who will benefit?
Any member of an organisation including first level managers, team leaders, coordinators and supervisors who have an active involvement in managing people and empowering work teams.
Learning Outcomes
- Gather, convey and receive information and ideas
- Develop trust and confidence
- Build and maintain networks and relationships
- Manage difficulties to achieve positive outcomes
- Participate in team planning
- Develop team commitment and cooperation
- Manage and develop team performance
- Participate in and facilitate the work team
For registration of interest, enrolment or further information, please contact Stefanie.Pawluk@uts.edu.au