Diploma of Business (Frontline Management)

BSB 51001 (AQF Level V)

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Diploma Purpose

To meet the challenges of globalisation, increased competition, best practices, managing knowledge and the increasing complexity of work, many organisations are recognising that effective workplace leadership and team approach are critical to success.

The changing workplace has led to the development of a significantly different role for Frontline Managers. Today’s Frontline Managers have a major leadership role and are responsible for facilitating, developing and supporting team cooperation within a strategic framework.

The focus is on tactical and strategic issues, looking at the big picture and often evaluating the direction of the organisation. The standards, ethics and values they display will to a significant degree, have effects on the performance of both individuals and teams within an organisation.

Diploma Outcomes

The Diploma in Business (Frontline Management) BSB51001 aims to assist individuals to:

develop the range of competencies required of Frontline Managers in a changing economic environment
identify the roles and responsibilities of Frontline Managers
evaluate the strategic issues Frontline Managers play in assisting their organisation
demonstrate the ability to provide effective leadership through the management of people, information, operations and resources to achieve business objectives in a team-based environment.

Diploma Structure

UTS TDS Program	Units of competence
Professional Development and Learning 2 days off the job $690 (GST exempt)	BSBFLM501A Manage personal work priorities and professional development BSBFLM511B Develop a workplace learning environment
Workplace Teams 2 days off the job $690 (GST exempt)	BSBFLM503A Establish effective workplace relationships BSBFLM512 Facilitate team work
Quality Customer Service 2 days off the job $690 (GST exempt)	BSBFLM507B Manage quality customer service BSBFLM509B Promote continuous improvement
Operational Change and Innovation 2 days off the job $690 (GST exempt)	BSBFLM505B Manage operational plan BSBFLM510B Facilitate and capitalise on chane and innovation
Financial Management 1 day off the job $350 (GST exempt)	BSBFLM513 Manage finances
Project Management 1 day off the job $350 (GST exempt)	BSBCMN420 Manage Projects
Managing People Self-managed learning program 2 days off the job $690 (GST exempt)	BSBFLM514 Manage People

The Diploma qualification involves a set of eleven (11) units of competence, eight (8) core units of competence and three (3) elective units of competence appropriate for the workplace context.

There are no prerequisites for entry, although you will need to have opportunities in the workplace to demonstrate application of knowledge and skills on the job.

Program Methodology

Part 1: Pre-program readings

The pre-program component involves learning activities and readings that provide a theoretical framework for the specified program. It will familiarise you with the topic and assist in developing the knowledge and skills needed for the formal off the job component. You will need to allow adequate time for pre-program preparation.

Part 2: Formal off the job program

The formal off the job learning component of each program is designed to extend your knowledge and skills and develop managerial skills and support workplace learning and assessment which are an integral part of the Diploma.

Part 3: Work-based assessment project

Each program has a work-based assessment project, which reflects the application of content from the program and aligns with the requisite units of competency. The assessment project allows you to demonstrate the program learning outcomes in a real work situation. The assessment project needs to be submitted within eight (8) weeks of the completion of each program.

Duration

The programs are offered flexibly to enable individuals to complete the qualification within six (6) months. Individuals may choose to enrol in a single program or may continue on to complete the qualification. Programs may be undertaken in any order. The goal is to ensure individual learning needs are addressed and ongoing learning needs are supported.

All off the job programs are conducted on UTS Training & Development Services premises, unless otherwise specified.

Target Group

The Diploma of Business (Frontline Management) BSB51001 is recommended for individuals who have responsibility for team or business unit performance and who are required to make a broader contribution to the development and implementation of enterprise strategy.

It is ideally suited to individuals currently working in a management role and could include:

Frontline Managers/Supervisors
Team Leaders
Front Desk Managers
Potential Managers
Divisional Managers
Business Unit Managers
Members or Managers of Work Teams

Benefits

Benefits to individuals include:

Nationally recognised and portable qualification
University articulation pathway
Improved management skills
Potential career prospects
Continuing professional development
Industry support and endorsement Accreditation

Accreditation

The Diploma of Business (Frontline Management) BSB51001 is nationally accredited through the Vocational Education Training and Advisory Board (VETAB) and is aligned to the Australian National Frontline Management Competency Standards.

Mutual Recognition

UTS Training & Development Services acknowledges and supports mutual recognition and to this end will accept the credentials (Statements of Attainment or qualifications), where relevant, issued by other Registered Training Organisations (RTOs) based in any State/Territory of Australia.

Recognition Assessment Process

Many individuals may already be competent in one or more of the Frontline Management competencies. Recognition assessment processes are available for each Unit of Competence based on relevant workplace experience, formal training or other expertise. Recognition will involve your submission of evidence in a portfolio form and be assessed by our assessors.

Customisation

To enhance the learning experience, UTS Training & Development Services will customise any learning and assessment program to meet the specific needs of your organisation or industry. Programs can be delivered in-company or at UTS Training & Development Services premises.

Assessment

All programs in the qualification are assessed through on and off the job assessment tasks and a work-based project, which requires you to compile a range of evidence to demonstrate competency. These assessments consolidate the knowledge and skills gained during a learning and assessment program to enable validation and transfer of learning to the individual workplace context.Successful completion and demonstrated competence of a single unit of competence entitles you to the award of a Statement of Attainment for the relevant unit of competence.Successful completion and demonstrated competence of the set of 11 units of competence qualifies you for the award of a Diploma of Business (Frontline Management) BSB51001.On completion of this qualification, candidates will have achieved the nationally recognised standards for Frontline Management Competencies at level five of the Australian Qualifications Framework.The Diploma must be completed within two (2) years of commencement of a learning and assessment program to maintain currency of competency.

Inclusions

All learning and assessment programs include comprehensive learning materials, assessment, ongoing support and certification on completion. Morning, afternoon teas and lunch are included.

Learning and Assessment Programs

UTS TDS Program (National Competency)
1	Leadership, Personal and Professional Development (BSBFLM501A, BSBFLM502A)
2	Establish, Facilitate Workplace Relationships and Teams (BSBFLM503A, BSBFLM504A)
3	Planning and Operational Management (BSBFLM505A, BSBFLM506A)
4	Manage Customer Service and Continuous Improvement (BSBFLM507A, BSBFLM509A)
5	Manage Change and Innovation (BSBFLM510A)
6	Develop a Workplace Learning Environment (BSBFLM511A)
7	Workplace Safety (BSBMGT505A)

For registration of interest, enrolment or further information, please contact Stefanie.Pawluk@uts.edu.au

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